Job Type: Permanent
Job ID: 169251
Digital Customer Advisor £22,000 + bonus and benefits
Are you technically savvy with a good general understanding or experience of technical support, mobile apps, web applications and awareness of cyber security?
Do you have passion for delivering a world-class customer service and the empathy required to help customers become more digitally confident?
Are you looking for a greater work-life balance with the opportunity to spend up to 50% of your time working from home?
If you’ve answered yes to the above and are ready for a new challenge, then we may have the perfect role for you!
NewDay have established a brand-new Digital Customer team to their multi-channel contact centre operation in Morley, near Leeds. The team has been so successful that they are now expanding and looking to appoint several advisors to provide customers with the help and information they need to service their accounts online.
Whether you’re answering a call from someone who has a question about their account or supporting a customer to self-serve through automated channels – you’ll deliver fantastic customer service that’s helpful and understanding. It’s as simple as that.
Who are we looking for?
Naturally you’ll be a great communicator and a great listener, but you’ll also be passionate about delivering first class customer service and helping our client to achieve their aim of helping people be better with credit. Ideally, you’ll have experience of working in a customer contact centre within financial services or technical support - but, providing you can demonstrate outstanding customer service skills, we’d be delighted to see your application.
Ensuring customers consistently receive a world class customer experience, you will split your time between working in the contact centre and at home – 50/50.
Your typical day will include:
Assessing the nature of the call, providing good diagnostics and creating solutions for customers
Providing support to less digitally savvy customers – helping them to understand the benefits of Digital Servicing and overcoming any objections
Dealing predominantly with customer over the telephone, but at times via Digital Messaging, and even responding to Mobile App messages and Trust Pilot reviews.
Helping to create a culture of Digital Excellence across the business
Be technology savvy with a good understanding of iOS and Android technology- demonstrated either through your work or because you have a personal passion for technology
Have outstanding customer service and empathy skills
Be able to articulate complex matters in simple terms, without the use of jargon
Be able to multi-task – handling multiple customers at once (i.e. Digital Messaging)
What are the benefits?
You’ll receive a starting salary of £22,000. On top of this, there’s a discretionary annual bonus scheme. You’ll also enjoy a fantastic benefits package including 26 days holiday (plus bank holidays), a competitive pension scheme (we double match employee contributions up to a total of 8% of salary), a healthcare cash plan and life assurance - and a whole lot more. There is free onsite parking too!
Key words: Digital Customer Coordinator, Customer Service Advisor, Digital, Social Media, Digital Messaging, Customer Service Agent, Customer Experience, Technical Support, Helpdesk, Triage
Salary up to £22,000 DOE + Bonus + Benefits
Please apply immediately via the link….