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Customer Service Representative

Location: Sunderland

Salary: 19,760

Job Type: Permanent

Job ID: 169237

Do you have experience providing excellent customer care in a contact centre environment?

We’re looking for Customer Service Representatives to join an award-winning outsourcer working with some of the UK’s leading brands.


You will be provided with top-notch training, spending 4 weeks learning about the systems and call scenarios and then a further 3 weeks being supported by a senior member of staff.

Shift patterns between Monday-Sunday 8am-7pm.

 

This is a great opportunity to join a company that genuinely cares about its staff and wants them to reach their full potential. You’ll be given plenty of development opportunities.


Job Role:

 

  • Receiving inbound calls

 

  • Be the first point of contact for customers

 

  • Complete customer requests and provide accurate information, always ensuring the highest level of customer care is provided

 

  • Pro-actively cross sell other products and overcome objectives, delivering a fair outcome for customers

 

About You:

 

  • Demonstrate empathy and understanding whilst dealing with customer queries

  • Have the drive and desire to meet and exceed monthly KPI's and targets

  • Be open to change and support new ideas or ways of working

  • Promote additional products and services to benefit customers

  • Bring your true self to work

 

Company benefits include cycle to work scheme, gym discounts, loyalty awards including extra holidays and bonus, health & wellbeing sessions, and more.

 

If you have previous Customer Service experience and a can-do attitude, we’d like to hear from you.

Send across your CV and a member of our team will be in touch.