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Customer Service Team Leader

Location: Newcastle

Salary: £23,500

Job Type: Permanent

Job ID: 169228

Do you have experience of managing a team in a busy call centre environment?


Are you passionate about developing your people to deliver a world class customer experience?


Do you want to work for a company that puts its people first and offers rewarding careers?

We are looking for an enthusiastic and self-motivated contact centre Team Leader to join a global provider of smart alarms in their brand-new Centre of Excellence in Newcastle.


You will lead a growing team of Customer Service Advisors to deliver excellent customer service whilst troubleshooting any technical issues. With trust and responsibility, you will lead a winning team proud to protect their customers every single day. With a passion for people development, quality of service and innovation you will drive performance and deliver operational improvements.


This is a fully office-based role with strong covid security measures in place including weekly testing for all employees.

The starting salary is £23,500 (plus bonus) which increases to £25,000 after successfully passing your probation. You will also benefit from numerous health and wellbeing services and initiatives.

This is a fantastic opportunity to join an ambitious, innovative, market-leading business that offers genuine career development. Start your journey today and send your CV!