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Head of Visitor Operations

Location: North East

Salary: Competitive

Job Type: Permanent

Job ID: 169226

We have a hugely exciting opportunity for a visitor focussed inspirational leader with a proven track record of creating a truly engaging and inclusive cultural experience to join our client in Co Durham in a newly created position of Head of Visitor Operations.


This is a newly created position to lead on day-to-day visitor operations of attractions in a new visitor and varied destination.


Reporting into the Chief Operating Officer you will lead the Visitor Operations team including a team of volunteers to combine operational excellence and efficiency with effective and engaging visitor experiences.


The successful candidate will be required to make an immediate impact and understand the importance of combining regenerative activity into the visitor operation. You will have a proven track record in building an operation from scratch and developing a high performing team and be happy to roll your sleeves up, and get stuck in.


You will be an inspirational and inclusive leader who has previously managed large customer service or events teams across multiple sites. You will require the ability to set a clear customer service vision and get buy in from a diverse group of stakeholders to deliver truly exceptional guest experience.


If this sounds like this could be the next stage in your career then send your CV today!