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Customer Claims Advisor

Location: North East

Salary: £22,000

Job Type: Permanent

Job ID: 169222

Do you have experience handling customer claims?


Do you want choice, flexibility and balance in your home and work life and to never miss another child’s school play or the new fridge being delivered?


Do you want to work for an employer who is nationally recognised for their approach to employee health and wellbeing?

If you’ve answered yes to the above then we may have the perfect opportunity for you!

We’re looking for 
Customer Claims Advisors to join a Customer Service division based in Newcastle.


You will be responsible for ensuring optimum claims solutions are delivered to customers and third parties to drive prompt efficient settlement.

You’ll work a fixed pattern of Monday to Friday 9am-5pm with 1 in 4 Saturdays.


Once you have successfully completed your training and probationary period you will have full flexibility and all of the equipment you require to work at home, or in the office. The work from home policy asks that you spend 8 days a month in the office, but if you want a blend or prefer to work in the office 100% of the time then the decision is yours!


On the days you choose to work in Covid-secure offices you’ll benefit from free parking or you can opt to join in a cycle scheme.

Other benefits include:


  • Healthcare cash plan offers money back on everyday health-related expenses

  • Employee Assistance programme

  • Flu Jab is offered during the flu season to protect against the unpredictable flu virus

  • Dr Care anywhere – Virtual GP

  • Group life Assurance

  • Pension Advisory Service

  • Enhanced Family friendly policy

  • Safe driving scheme

  • Season ticket loan


If you’re someone passionate about providing resolutions and would like to work for a company that puts your wellbeing first and foremost, send across your CV and a member of our team will be in touch.