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Bilingual Support Agent – French & English

Location: Newcastle

Salary: 19,760

Job Type: Permanent

Job ID: 169197

We are recruiting for our client based in Newcastle fluent French and English Customer Support Specialists.

If you are ready for a challenge, are fluent in written and spoken French alongside English, full of new ideas and ready to play a role in their ongoing success, then they want to hear from you.


Duties of Support Specialist:

  • Consistently provide solutions to their French and English customers and deliver an exceptional customer experience with every interaction.

  • Support both French and English contacts using webmail & chat, and potentially forums and social media in coordination with Team Leads.

  • Act with autonomy and creativity to delight and astound customers with knowledge and passion for their products.

  • Take personal ownership of customer requests & provide exceptional player experience as measured through player surveys and internal SLAs.

  • Support your team leads, new projects and the wider business as and when required.

  • Look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams.


Skills and Attributes

You are a skilled professional and expert in the following:

  • Fluent English & French

  • Strong technical ability– ability to troubleshoot effectively in a technical/PC/Gamer support environment

  • Excellent spelling and grammar in both French and English

  • Experience of Customer Support ticketing tools, knowledge of Salesforce is a plus

  • Great understanding of social media activity and its impact with customers - a knowledge in using Salesforce would be desirable

  • Proven people skills & strong team player