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Student Advisor

Location: Ashington

Salary: £9.53 per hour

Job Type: Temporary

Job ID: 169179

To provide a comprehensive range of activities to support student and programme-centred student data administration including the validation and processing of data collected from a variety of sources.

 

To deliver a fast and responsive front line and back office service to students, staff and stakeholders across the College by providing friendly, accessible and relevant information (including financial support) to students and by facilitating easy and accurate enrolment and payments.

 

Applicants must have administration experience to apply and experience of Education Sector office based support and the use of Pro-Solution Software is highly desirable.

 

  • Enrol students into the College throughout the year as required.

  • Accurately input all student records data as required, collecting monies and fees, auditing and timely correcting student data to assist in the successful administration of enrolments.

  • Input and maintain student information on Student Records Databases in an accurate and timely way to ensure a continual match between documentation and computerised records.

  • Accurately assess process and handle fees relating to enrolments and exams etc.

  • Deal with day to day activities within the Student Records, relating to student withdrawal, transfer, completion and interruptions.

  • Maintain student record files in accordance with guidelines and liaise with appropriate College staff to ensure that data requirements are fulfilled.

  • Liaise with tutors and college staff to ensure accurate information is provided and input onto the student records system.

  • Provide a high-quality support service to both internal and external clients to meet agreed service standards.

  • Liaise with staff to address and resolve any student data queries.

  • Establish and maintain good relationships with College staff and students and ensure the smooth running of the enrolment processes, setting excellent customer service standards.

  • Establish and maintain a system for filing and safe storage of any audit evidence e.g. learning agreements, Fee Remission collected by the College, in accordance with financial regulations and audit requirements.

  • Provide a high-quality support service to both internal and external clients to meet agreed service standards.

  • Maintain confidentiality and respond to requests for information from external agencies with due regard to College policy and the requirements of the General Data Protection Regulation (GDPR).