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Service Analyst

Location: Newcastle

Salary: £30,000

Job Type: Permanent

Job ID: 169177

Service Analyst – £30,000 + Benefits


Are you a Service Analyst ready for a rare and exciting opportunity to join a leading FTSE 250 business?

They’re expanding their Newcastle operation and adding a Service Analyst to their team.


In this role you will be reporting into and working closely with the Savings Manager to assist with competitor analysis and service management.


You will work with numerous internal business areas and teams as well as working closely with their outsource partner, supporting the relationship by providing them with comprehensive and informative insights.



About the Role:


  • Assist in producing operational and customer MI

  • Monitor competitor actively and current market conditions

  • Produce daily, weekly, and monthly reports to support decision making

  • Work closely with internal teams, senior leaders and outsource partners on new initiatives and performance management

  • Utilise internal data sources to help drive an analytical approach to decision making across the team


About you:


  • Previous experience in an analyst role

  • Analytical, confident, self-motivated with excellent attention to detail

  • Able to work under pressure, manage your time effectively and work on your own initiative

  • Excellent decision making and problem-solving skills

  • Excellent communication skills at all levels

  • Strong written communication skills

  • A desire to learn and build a career

  • Highly proficient using Microsoft Excel

  • Ideally educated to degree level in a relevant discipline


This is an excellent opportunity to join a rapidly growing FTSE 250 business with lots of variety in your role.

If you’re interested in this position, send a CV across and a member of our team will be in touch.