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Customer Service Advisor

Location: North East

Salary: 18,400 - 19,250

Job Type: Permanent

Job ID: 169166

Do you have at least six months customer service experience gained within the contact centre, retail, or hospitality industry?

Are you looking to work for a diverse and inclusive employer where you are truly valued?

If the answer is yes, this could be the opportunity you’ve been looking for!

Due to business growth our award-winning client based in Longbenton is looking to add talented people to their Customer Claims team.

Basic salary £18,400 - £19,250 (dependent on experience).

As a Customer Service Advisor in the Claims team you will follow a 6-week shift-based rota within the hours of 8am - 8pm, including 2 full weekends and 1 Saturday every 6 weeks - meaning 3 full weekends off!

What You’ll Be Doing:

  • You’ll receive inbound calls from customers supporting them to report their claims in a timely and professional manner.

  • You’ll deliver an outstanding customer experience to every customer by providing resolutions and answering queries.

  • You’ll take responsibility for each customer, using your own judgement to provide the correct advice in order to resolve claims appropriately. You’ll follow system and procedural processes and ensure compliance with the FCA (full training will be given so don't worry if you are not from a claims background!)

If you’re passionate about delivering excellent Customer Service and want to work for a company that values its staff and gives you fantastic training in order to do your role effectively, this is a great opportunity!

Credit and Criminal Record checks must be passed in order to be offered the role.

Send your CV today and a member of our recruitment team will be in touch!