Location: North East
Salary: £25,000 to £27,000 DOE
Job Type: Permanent
Job ID: 168885
We at NRG are working very closely with our industry leading, resort-based client in the Northeast to help find a highly proficient IT Service Delivery Engineers. One who can assist them at a time of great investment, infrastructure changes and exciting IT projects.
The responsibilities of the role are as follows:
Ensure calls in the service desk queue do not breach Service Level Agreements (SLAs)
Ensure calls are resolved quickly, accurately and to the customer’s satisfaction
Manage the incident, change, risk and problem management elements of the service to ITIL Standard
Coordinate and Manage 3rd parties onsite as required.
Deliver project tasks scheduled via Workforce Planning
Ensure scheduled activity is delivered on time and to specification
Ensure new products and services are accepted into service with all compliance, documentation, and governance measures in place.
Take part in project activity where your specialist skills are required.
Perform routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
Ensure security and patching activity is maintained accurately
Manage security aspects of the service to ISO27001 Standard
Comply with audit requests from the business
Deliver Business as Usual (BAU), reactive and planned activity
Ensure As-Built documentation accurately reflects the operating environment and is updated after every configuration change.
Cease legacy services as required and ensure graceful retirement of aging equipment
Take part in service reviews, equipment reviews and offer expert advice when selecting new products and services.
Maintain the supply chain quality with regular supplier service management meetings
Maintain a clean, tidy, and organised working environment.
The ideal candidate will be:
Experienced technical practitioner who understands the needs of the business, the forward-looking strategy, and the underlying technology stack.
A good communicator, naturally curious with a keen eye for detail and strong documentation skills. An expert in sharing technical information.
Clear, logical thinker, good at articulating complex problems in wider business terms. Evidence driven approach to solving issues
Good technical supplier negotiation skills to ensure beneficial contract agreements.
Technical understanding of Telephony, Networks, Security, Routing and Communications protocols
Strong knowledge of security principles including but not limited to ISO27001
Strong knowledge of Microsoft Technology stack
Experienced in prioritising activities to support operational requirements
Self-motivated, pro-active with a can-do attitude determined to succeed in own and teams’ goals. Self-confident to be able to report at all levels of business
Able to work under pressure in a fast paced, challenging environment
Demonstrable enthusiasm and passion for delivering service and a keen advocate of using technology to deliver business value.
Travel UK wide as needed