Salary: £30,000 Plus excellent benefits
Job Type: Permanent
Job ID: 168883
NRG are working with a national client headquartered in Newcastle who are looking to recruit an experienced Information Security and Compliance Analyst
You will be responsible for the following:
Deliver project tasks scheduled via Workforce Planning
Ensure scheduled activity is delivered on time and to specification
Ensure new products and services are accepted into service with all compliance, documentation and governance measures in place.
Take part in project activity where your specialist skills are required.
Ensure calls in the service desk queue do not breach Service Level Agreements (SLAs)
Ensure calls are resolved quickly, accurately and to the customer’s satisfaction
Manage the incident, change, risk and problem management elements of the service to ITIL Standard
Coordinate and Manage 3rd parties onsite as required.
Develop, implement and maintain effective control and monitoring activities, ensuring compliance with ISO27001, the GDPR and DPA 2018, and PCI-DSS.
Ensure security and patching activity is maintained accurately
Comply with audit requests from the business
Deliver Business as Usual (BAU), reactive and planned activity
Ensure As-Built documentation accurately reflects the operating environment and is updated after every configuration change.
Experienced technical practitioner who understands the needs of the business, the forward-looking strategy and the underlying technology stack.
A good communicator, naturally curious with a keen eye for detail and strong documentation skills. An expert in sharing technical information.
Clear, logical thinker, good at articulating complex problems in wider business terms. Evidence driven approach to solving issues
Good technical supplier negotiation skills to ensure beneficial contract agreements.
Technical understanding of Telephony, Networks, Security, Routing and Communications protocols
Strong knowledge of security principles including but not limited to ISO27001.
Salary £30,000 plus excellent benefits