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1st Line support

Location: Middlesbrough

Salary: 18000 to 22000

Job Type: Permanent

Job ID: 168805

NRG delighted to be working closely with a well-established client who are looking for an enthusiastic, driven, and confident individual to join their expanding Technical Support Team in the Middlesbrough area. This fantastic opportunity involves providing 1st line Helpdesk support to customers throughout the UK and abroad. The successful candidate will be joining the company at a very exciting time with several projects in progress, and planned expansion to strategic sites throughout the UK. In demonstrating a commitment to the company, a professional attitude, and continued development of technical skills, there will be excellent opportunities to progress within a rapidly expanding business.



Role overview:

  • Provide 1st line technical support for hardware and software issues to strict SLA’s across a wide variety of technologies

  • Ensure all tickets are logged into our Helpdesk System with regular progress notes.

  • Keep the customer regularly updated with issue resolution progress

  • Work in collaboration with colleagues on major incident recovery

  • Proactively identify potential problems and issues on customer sites

  • Identify opportunities to implement improved solutions

  • Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and beyond’ for all customers

  • Research, testing and development on imminent technologies

  • Engage in ongoing training and gain technical qualifications


You will Need:

  • Experience of working in a busy IT Service Desk environment

  • Confident supporting customers face to face

  • Excellent communication skills

  • Ability to work effectively within a team and as an individual

  • Professional attitude

  • Efficient time keeping

  • Ability to prioritise work

  • Flexible approach to working outside of normal office hours if required

  • Full UK driving license


With at least one of the following preferred

  • Relevant Microsoft or Cisco Qualification (e.g. MCP, CCNA)

  • Experience of Office 365 & SharePoint

  • Telecommunications experience (Panasonic, 3CX)


Competitive industry benchmarked salary and continuous development programme.


£18k to 22k