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Collections Agent

Location: Newcastle

Salary: £20,000 plus bonus

Job Type: Permanent

Job ID: 168789

Location: Newcastle

Full-time: 40 hours

Salary: £20,000 plus commission

Working Hours: Mon-Fri 09:00-19:00 *(Must be flexible as per business needs.)

Holidays: 21 days plus bank holidays increases to 31 including bank holidays after 1 years’ service


Our client is looking for a tenacious, resilient and confident problem solver to join their Finance department at the new Centre of Excellence at Quorum Business Park.


Duties and responsibilities:

  • Responsible for the collection of unpaid consumer debt in a call centre environment

  • Contact customers and discuss unresolved issues on customer accounts

  • Documents all discussions and actions in the collections system or database. Confirms payment arrangements and finalises call

  • Meeting predefined standards of work volume, quality, accuracy and timeliness

  • Uploading data and recording information

  • Communicating with other agents and staff

  • Following the data collection process, ensuring there are no gaps or loss of data

  • General back office administration, including customer correspondence.


Essential Skills:

  • Natural flair with conversation and negotiation

  • Persistent work ethic

  • Target driven

  • Confident and energetic

  • Empathetic but resilient when speaking to customers

  • Strong problem-solving skills

  • Capable and calm under pressure

  • Mathematical mind-set, and basic IT skills



  • Perk box discounts

  • Pension Scheme.

  • Employee alarm discount programme after completion of Probation period.

  • 21 days plus bank holidays increases to 31 including bank holidays after 1 years’ service

  • Free Fruits, Tea, Coffee, Hot Chocolate.

  • Various Social and Team building events

  • Quorum Q card:

  • Free sport facilities (3 tennis court, 7-a-side football pitch, Netball court).

  • Free bike hire.

  • Dedicated transportation to nearest Metro station.

  • Discount on regular buses.

  • Discounts at local restaurants, attractions and retail outlets.

  • On site nursery with preferential rates