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Community Team Lead

Location: Newcastle

Salary: Up to £30,000 dependant on experience

Job Type: Permanent

Job ID: 168637

NRG are delighted to be working with the 3rd largest independent video games publisher in the world. Based in Newcastle city centre, they are looking to recruit a Community Team Lead to manage and mentor a team of community experts and help to deliver the best experience to a growing gaming community.

 

The ideal candidate will be a strong communicator, able to build and maintain relationships with stakeholders and fans alike, as well having confidence in supporting and mentoring a diverse team of individuals. They will also be a passionate gamer, with knowledge across various platforms and services as well a deep understanding of the gaming community.

 

Responsibilities:

  • Lead, nurture and develop a diverse team of new and experienced community experts to enable them to empower their communities.

  • Provide your team with the skills and information necessary to continuously grow and develop further within the business.

  • Develop individualised KPIs for your team members and mentor them to help them achieve their goals.

  • Build productive and meaningful relationships with teams throughout the business, ensuring that our team has the information it needs to provide the best-tailored community engagement for their communities.

  • Collaborate with local and global teams, ensuring continuous improvements in all community fields, including methods for engagement, moderation policies, content building, outreach initiatives in the form of Community Leader Programmes, feedback reporting, etc.

  • Help deliver market strategies that invigorate and engage players and foster community growth on a brand and local level

  • Initiate and own projects to contribute to building the future of the team.

 

Requirements:

  • You are fluent in English, with experience in Community Management in the Gaming Industry.

  • You have a robust knowledge of social media, latest community tools and techniques, as well as a strong understanding of Gaming Communities with all their idiosyncrasies.

  • You are a strong leader, with a creative drive and an outstanding team player, who motivates their team to deliver high quality results.

  • You have outstanding communication skills with an ability to provide good direction to achieve tight deadlines under pressure.

  • You are an expert at building relationships both with direct reports as well as with other departments.

  • You are a passionate gamer with love for popular culture and all sorts of games.

  • Experience in people management, in an international environment, and/or complex matrix organisations is a plus.

  • Ideally, you have experience with listening and engagement tools.

 

Benefits

  • Personal Performance Bonus

  • Private Health Insurance (including eye care and dental)

  • Life Assurance

  • Long Term Disability Insurance

  • Pension

  • Significant discount on the world’s best video games

  • Access to gaming back catalogue on PC

  • 25 days of holiday