Service Desk Engineer

NRG are working with an IT Service Provider based in Middlesbrough looking for a Service Desk Analyst to join an expanding team. This is a fantastic opportunity for an enthusiastic, driven and confident individual to join the business at an exciting time.

Based at Head Office in Middlesbrough, you will be responsible for:

• Providing remote/onsite IT support for hardware and software issues to SLA’s

• Effective ticket management

• Delivering exceptional customer service

Required Skills/Experience:

• Experience working in a busy IT service desk environment

• Experience working with Office 365 and Sharepoint

• Telecoms experience (Panasonic, 3CX)

• Excellent communication skills

• Confident in a customer-facing environment

• Full UK driving license

This is an office-based role so candidates must live a commutable distance to HQ in Middlesbrough.

Salary up to £22,000 + bonus + paid overtime