Salary: £18,000 - £22,000
Job Type: Permanent
Job ID: 168579
NRG are working with an IT Service Provider based in Middlesbrough looking for a Service Desk Analyst to join an expanding team. This is a fantastic opportunity for an enthusiastic, driven and confident individual to join the business at an exciting time.
Based at Head Office in Middlesbrough, you will be responsible for:
Providing remote/onsite IT support for hardware and software issues to SLA’s
Effective ticket management
Delivering exceptional customer service
Experience working in a busy IT service desk environment
Experience working with Office 365 and Sharepoint
Telecoms experience (Panasonic, 3CX)
Excellent communication skills
Confident in a customer-facing environment
Full UK driving license
This is an office-based role so candidates must live a commutable distance to HQ in Middlesbrough.
Salary up to £22,000 + bonus + paid overtime