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German Player Support Specialist

Location: Newcastle

Salary: £19760

Job Type: Permanent

Job ID: 168542

We are recruiting for our client based in Newcastle fluent German and English Support Specialists. The role will be home-based initially with a view to being in the office when restrictions allow.

If you are ready for a challenge, are fluent in written and spoken German alongside English, full of new ideas and ready to play a role in their ongoing success, then they want to hear from you.

Duties of Support Specialist:

  • Consistently provide solutions to their German and English customers and deliver an exceptional customer experience with every interaction.

  • Support both German and English contacts using webmail & chat, and potentially forums and social media in coordination with Team Leads.

  • Act with autonomy and creativity to delight and astound customers with knowledge and passion for their products.

  • Look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams.