Job Type: Permanent
Job ID: 168364
Contact Centre Team Leader - £24,000 + Benefits
My client is looking to recruit engaging, enthusiastic and customer focused Contact Centre Team Leader to join their expanding contact centre operations. We are looking for a someone that can drive performance in a fast-paced environment and is passionate about people development, process improvement and customer experience!
Initially this will be a home-based role with the view to moving into their contact centre in 2021.
Great working hours: Mon to Fri = 4 x 9am – 5pm and 1 x 12.30 – 9pm
Leading a team of multi-channel Customer Service Advisors to ensure they deliver world class customer experience.
Be responsible for all of your team’s customer interactions and performance
Working with senior leaders to help identify and deliver operational improvements
Carrying out call quality checks for each customer service advisor, providing them with regular feedback and coaching
Daily management of your team and conducting team meetings
Developing staff through monthly 121's and ongoing training and coaching
Adherence to HR guidelines
Previous experience in a customer focused Team Leader role
Passionate about people development and customer experience
Experience in managing change in a fast paced and agile environment
Ability to work under pressure, manage your time effectively and work on your own initiative
Excellent analytical, decision making and problem solving skills
Self-motivated, ambitious and determined
Ability manage and drive performance
Excellent communication skills at all levels
Key words: Team Leader, Team Manager, Contact Centre Team Leader, Contact Centre Team Manager, Customer Service Team Leader, Customer Service Team Manager.
Salary up to £24,000 DOE + Benefits
Free onsite Parking
Please apply immediately via the link…