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Product Implementation Consultant

Location: Newcastle

Salary: £30,000 - £40,000 Per Annum Dependent On Experience

Job Type: Permanent

Job ID: 168361

My client is a Healthcare technology provider who is due to continued growth, are expanding their team and looking for a product implementation consultant to join their expert team in Newcastle.


Main Purpose of the Job :


To lead, coordinate and deliver successful implementation of the software services to new and existing clients, ensuring that clients’ needs and expectations are met.


Key Responsibilities:


  • Leading and coordinating successful projects to allow new and existing clients to roll out, and make the best use of the software products.

  • Monitoring customer usage and working with clients to maximise usage.

  • Gathering and advising on project-specific requirements, such as local configuration and localised information, and ensuring that these are effectively deployed.

  • Identifying and managing risks concerning implementation projects.

  • Representing the clients’ feedback and unmet requirements to the team, supporting the product team in the development of new features.

  • Working closely with the support team to organise, develop and coordinate structured communication, training and awareness events.

  • Maintaining an up to date knowledge and understanding of the functions of, and enhancements to, the product platform.

  • Managing your workload, and being accountable for your decisions.



About You


  • Proven ability in managing a service-based project, ideally in an environment with multiple client roles.

  • Substantial relevant Product Implementation role with experience (5+ years).

  • Project or other applicable management experience, ideally gained in a product or service development environment, preferably in the public sector.

  • Working knowledge of the healthcare sector.

  • Proven analytical and problem-solving skills.

  • Excellent listening and communication skills, including presentation skills.

  • Proven ability to manage your workload, especially where there are conflicting priorities.

  • Able to work autonomously and as part of a team and able to use your own initiative.


The role will be based in Newcastle but will involve regular travel to clients in the UK on average 3 nights a week away from home. A full clean UK driving license is required. Expenses and mileage will be fully reimbursed. For the right candidate, partial home working may be considered.


To discuss, please contact Halah Al-Sagheer at NRG.

E: HalahAl-Sagheer@nrgplc.com

T: 0191 260 4464