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Graduate Technical Account Manager

Location: Newcastle

Salary: £22,000 - £24,000

Job Type: Permanent

Job ID: 168340

NRG are excited to be working exclusively with Singletrack. New to the region, Singletrack have a global reach in providing a cloud-based SaaS solution to their clients. Already the primary vendor in Europe, Singletrack are opening a new office just outside of Newcastle City Centre to spearhead the application and technical support function for their customers based in the US.


We are looking for a dynamic individual to join the Client Success Team as a Graduate Technical Account Manager. You will provide application support for their products whilst being fully trained on all aspects of the Client Success Managers role. You will have an interest in technology, ideally within the financial sector, and a track record of real customer experience.


This is a fantastic opportunity to develop your career within a client-focussed technical field and gain invaluable insight into the SaaS market.

Required Attributes/Experience

  • Some previous experience and a sound interest in software

  • Excellent verbal and written communication skills

  • Highly proactive, motivated, organised, disciplined

  • An aptitude for technology

  • Demonstrated responsiveness to customer needs

  • Able to effectively manage external and internal relationships

  • Good time management skills within a collaborative team framework 

Desirable Attributes/Experience

  • Experience of financial services and/or capital markets

  • Technical configuration experience, within database or CRM systems or similar

  • A desire and willingness to get to know your customers

  • Good knowledge of how CRM systems operate


  • Learn how the sell-side business really works including the impact of increasing


  • Extensive internal and external technical learning experiences including relational

database models and queries and coding languages

  • Develop excellent communication & soft skills

  • Work in a successful and growing FinTech company with a global customer base