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Customer Service Advisor

Location: Newcastle

Salary: £20,000 - £21,000

Job Type: Permanent

Job ID: 168333

#BETHECHANGE! greenbean are working on a hugely exciting new role, we are looking for several customer service agents. (Please note this role will be home working until Summer 2021).

If you have a passion for customer service, building relationships and a natural ability to problem solve then this is the role for you.

Our client Empowers Passionate People. You will act as extensions of our clients’ teams, with a comprehensive suite of technology, payments capabilities and value-added services.

 

Essential Job Experience:

  • 2-3 years of experience in a customer service environment (e.g. travel, retail, customer service)

 

Essential Job Skills:

  • Strong Customer Service and relationship building skills

  • Excellent communication skills - The ability to liaise with Stakeholders on a day to day basis via telephone (excellent telephone manner), email and face-to-face in a clear, caring, concise and professional manner

  • Problem solving skills: able to identify the exact details of a problem through a rational process and be able to take steps to ensure a successful resolution.

  • Planning, organizational, time management and negotiation skills

  • Attention to detail, able to document details of issues clearly in a concise understandable manner

  • Excellent spoken and written English with a second language would be an advantage (Dutch, French)

 

Technical Skills:

  • Intermediate to Advanced skill level in Microsoft Office Suite i.e. Word, Excel and Outlook

  • Average capability of 38-40 WPM

  • Experience with and working knowledge of accounting system

  • Knowledge of working with a complex CRM database preferred