Salary: £20,000 - £21,000
Job Type: Permanent
Job ID: 168333
#BETHECHANGE! greenbean are working on a hugely exciting new role, we are looking for several customer service agents. (Please note this role will be home working until Summer 2021).
If you have a passion for customer service, building relationships and a natural ability to problem solve then this is the role for you.
Our client Empowers Passionate People. You will act as extensions of our clients’ teams, with a comprehensive suite of technology, payments capabilities and value-added services.
Essential Job Experience:
2-3 years of experience in a customer service environment (e.g. travel, retail, customer service)
Essential Job Skills:
Strong Customer Service and relationship building skills
Excellent communication skills - The ability to liaise with Stakeholders on a day to day basis via telephone (excellent telephone manner), email and face-to-face in a clear, caring, concise and professional manner
Problem solving skills: able to identify the exact details of a problem through a rational process and be able to take steps to ensure a successful resolution.
Planning, organizational, time management and negotiation skills
Attention to detail, able to document details of issues clearly in a concise understandable manner
Excellent spoken and written English with a second language would be an advantage (Dutch, French)
Intermediate to Advanced skill level in Microsoft Office Suite i.e. Word, Excel and Outlook
Average capability of 38-40 WPM
Experience with and working knowledge of accounting system
Knowledge of working with a complex CRM database preferred