Salary: £18,137 Plus Bonus
Job Type: Permanent
Job ID: 168270
We are looking for people who want to provide an exceptional customer service to our customers, who can handle complex queries and not afraid of a challenge and are eager to resolve queries thoroughly. This role is working in partnership with one of the uks biggest TV, Broadband Providers and based in our contact centre in Springtown Business Park.
The Benefits for you...
FreeTV, Home phone & Broadband ( worth £1000 per year )
Excellent target bonus earnings
Company pension plan
Company healthcare plan
IREFER scheme - £500 for every referral you make when employed with us
Free Gym Membership
Access to hundreds of high street discounts when employed through us
Access to complete NVQ's / Degree's in contact centre management
29 days holidays + an extra day for every years service ( 5 year cap )
What will i do each day?...
You’ll join our inbound customer service team, who are the first point of contact for our customers
Every day will be different, but you will always be the friendly voice that welcomes and supports our customers, talking them through our different products and any details about their account.
You'll speak to a variety of different customers, who will be asking you a range of questions. A good majority of the calls we receive are technical related calls regarding their services so you will need to be patient with our customers during these times.
You will be involved in handling complaints so having experience in objection handling is needed as you will need to understand why our customers are unhappy but also demonstrate why you are the right person to take care of them.
You should apply if you...
Can demonstrate your passion for excellent customer service as an adviser and can go above and beyond for your customer.
Can explain things clearly and with ease
Have a passion for knowledge, allowing you to educate customers on the latest services and products.
Are friendly, kind and reliable and trustworthy
Demonstrate a can-do attitude, able to work well independently & part of a remote team.
Willingness to learn and share best practice with your team members