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Customer Support Agent

Location: Newcastle

Salary: £18,000

Job Type: Permanent

Job ID: 168222

Customer Support Agent – Newcastle - £18,000 + Benefits

 

My client is looking to recruit a passionate and enthusiastic Contact Support Agent to handle inbound customer contact in a fast paced and target driven environment.

 

Working for an online Casino you will be responsible for handling all customer queries across a number of customer channels.

 

Responsibilities:

  • Answering inbound customer contact providing a high level of service.

  • Resolving customer queries and issues, ensuring you provide fast and accurate responses.

  • Working towards and consistently achieving all targets and KPI’s.

  • Working in a team-based environment.

 

About you:

  • Previous experience in a customer service role, ideally working for an online casino

  • A second language would be an advantage

  • Excellent attention to detail

  • Self-motivated and driven

  • Problem solving skills

  • Flexibility to work shifts – including some evenings and weekends

 

Interviews and your induction will be done virtually. The role will also be split between contact centre and home based.

 

Salary: £16,000 to £18,000 DOE + Excellent Benefits

 

Please apply immediately via the link…