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Financial Care Advisors

Location: Leeds

Salary: £9.29 per hour

Job Type: Temporary

Job ID: 168027

NRG are thrilled to be supporting a brilliant client located on the outskirts of Leeds City Centre. Our client is looking for Financial Care Advisors to join them by mid-June on a temporary basis until March 2021. The site is located close to main public transport links, making it a very accessible workplace to get to.

Our client is looking for experienced customer service professionals who have experience of working within a contact centre environment. Experience of working within banking/financial services would be a benefit for this role.

Day to day you’ll be:

  • Contacting our customers to discuss their financial situation.

  • Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer.

  • Providing help, guidance and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams.

  • Where necessary working to defined processes managing cases through the courts to recover monies owed.

  • Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, undergoing other life changing events.

  • Working as part of a large and diverse team in a modern and comfortable office where everyone works together to achieve an excellent customer experience.

  • Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.

Skills:

We’d love you to bring:                      

  • Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service.

  • The ability to be insatiably curious, asking questions and negotiating to deliver the best solution.

  • Flexible working to suit customer needs and business demands.

  • Previous face to face or telephone based customer experience.

  • A caring, positive attitude with a genuine desire to exceed our customers’ expectations.

 

Please apply today if you think this is the role for you.