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3rd Line Support Engineer

Location: Newcastle

Salary: £28,000 - £33,000 DOE

Job Type: Permanent

Job ID: 167801

NRG are delighted to be working exclusively for a City Centre based IT service provider looking to grow their support team with an additional IT Support Engineer due to business expansion. We are looking for a real team-player with a friendly and professional approach to resolve technical support issues.


Key Responsibilities:
• Assist clients with diagnosis of issues via telephone, email or remote access

• Effectively managing support tickets based on client SLAs

• Provide an escalation point for unresolved tickets

• Maintain a high degree of customer service

• Take ownership of client problems

• Update client documentation

• Provide advice and training to clients


Required Technical Knowledge:

• Microsoft Operating Systems (Desktop and Server)

• Virtualization Platforms (Hyper-V and VMware)

• Networking and Security

• Cloud IdP Technology

• Backup Solutions

• Email Platforms

• Endpoint Management


Salary - £28,000 - £33,000 DOE


Interested? Apply now!