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IT Support Engineer

Location: Cramlington

Salary: Up to £28,000

Job Type: Permanent

Job ID: 167742

NRG are working with a client based on the outskirts of Newcastle looking to add another IT Support Engineer to their Helpdesk Team. The successful individual will be responsible for providing 1st and 2nd line support to their clients via telephone, using remote desktop tools or if needed, attendance to client sites.


Knowledge and Skills Required:

  • Ability to implement and troubleshoot:

  • Windows Operating Systems

  • Citrix

  • Networking

  • Routing and Firewalls

  • Remote Desktop

  • Ability to write technical instructions for use by clients and colleagues

  • Ability to learn and support new systems and applications

  • Full driving license

  • Requirement to be involved in an on-call rota covering OOH support


Please note that travel throughout the UK will be required, and weekend and evening work may be required on occasion in line with the needs of the business.