IT Support Engineer

Our client is a well established legal services company, who due to growth and expansion is looking to recruit multiple IT Support Engineers

The team are responsible for providing efficient and friendly IT support service to our business.

The team cover all aspects of our IT infrastructure and operations, giving every member the opportunity to be involved in a variety of projects and activities.

Key Responsibilities:

• Provide help desk support to users (by ticket and phone)

• Perform other IT tasks including server work, security and compliance actions

• Respond to monitoring system warnings and alerts

• Problem solving, research and diagnostic work to resolve complex issues

• This role is part of the “on call” support rota operated by IT for response to system alerts and urgent user support requests from time to time outside of normal working hours

Key Skills:

• Minimum of 2 years of commercial experience providing IT support to business end-users OR a recent computing-related graduate/college leaver

• Excellent communication skills

• Strong problem-solving and diagnostic skills

Beneficial Skills:

• Experience supporting and diagnosing issues with mobile phones (mainly Android-based)

• Sound technical knowledge and experience of server operating systems and applications, primary Linux servers but also Windows server.

• Intermediate SQL writing skills

• Script writing and task automation experience