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Application Support Engineer

Location: Newcastle

Salary: £20,000 - £30,000

Job Type: Permanent

Job ID: 167087

NRG are looking to recruit a passionate and enthusiastic Application Support Engineer to join our client’s Service Delivery team. The successful candidate(s) will be delivering a world class service to major clients, supporting applications and the platform. This is a great opportunity to work with experienced professionals and grow your capabilities in a fast moving international tech business. This is a complex and varied role in a rapidly growing team that would suit an individual wanting to develop and challenge themselves, and wants the opportunity to influence change and development. Multiple hires available.

 

Responsibilities:

 

• Provide support to production team in configuring new and existing sites.

• Progression and Resolution of incidents within SLA

• Identify and document missing processes, procedures and knowledge base articles

• Training and support of new team members.

• Knowledge of each of the key journeys and components.

• Testing as part of fault diagnosis

 

Skills and Experience:

 

• Excellent verbal and personal communication skills

• Comfortable explaining complex concepts

• Experience in a role which brings you into contact with clients

• Experience in a technical support role ideally in a service desk environment

• Applicants will have experience delivering a support service to external customers ideally in a digital or online environment but not essential. ITIL certification would be desirable but is not essential.