< Back to Vacancies

IT Support Technician

Location: Newcastle

Salary: £23,000

Job Type: Permanent

Job ID: 166974

NRG’s client, an established engineering company based in Newcastle upon Tyne are looking for an experienced IT Support Technician. You will be an active part of a support team that provides 1st and 2nd line IT support to a global business. Primarily remote support for UK and overseas offices, but some hands on site work may be required.

 

General Duties & Responsibilities

 

  • Monitor and respond to helpdesk queries that are logged through an electronic ticketing system.

  • Ensure company IT policies are adhered to across the British Engines Group.

  • To have excellent communications skills.

  • To undertake further training when considered appropriate.

  • Ensure that you work in a safe manner and comply with the company’s Health & Safety Policy.

  • To carry out any other duties not listed above as may reasonably be expected.

 

Person Specification

 

Knowledge, Experience & Skills

 

  • Knowledge of MS Desktop Operating systems and Office applications.

  • Basic understanding of TCP/IP Networking.

  • Good level of understanding around IT security.

  • Recognised IT qualification and/or training.

  • Minimum 1 year IT support experience.

  • Experience with IP Telephony and Android mobile devices.

 

 

Salary: £23,000 plus fantastic benefits.

 

For further information please contact Gary Rogers direct on GaryRogers@nrgplc.com or 0191 260 4458.