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Propositions Designer

Location: NORTH EAST

Salary: £55,000 - £60,000

Job Type: Permanent

Job ID: 166798

Purpose of the role:

The Propositions Designer will be responsible for the design and development of products for both retail and business banking customers. The role could cover any element of our evolving proposition, which currently includes a range of savings and lending products.

 

The role holder will be responsible for designing all aspects of the proposition – product design, strategic pricing approach, customer journey/core processes, regulatory/compliance adherence. The role holder will need to ensure customer insight and feedback informs their decisions, alongside wider market dynamics and a core objective to be differentiated / ahead of the market.

 

Key Performance Indicators:

  • Product take-up and usage

  • Customer cross-sales performance

  • Customer satisfaction / engagement

  • Customer retention / attrition

  • Product revenue and balance sheet growth

  • Audit reports and findings

  • Not-Taken-Ups and customer journey click-stream analysis

 

Essential Capabilities/Experience (IQ)

  • 5-7 years’ experience in propositions design, preferably in the financial services industry.

  • Demonstrable customer research / insight experience

  • Up-to- Date regulatory knowledge

  • Experience of designing customer proposition experience

  • Commercially astute and customer oriented.

  • Strong influencing and stakeholder management skills

 

Benefits:

Partial home working

Annual Share Percentage Scheme – performance related

Company pension

personal development fund

Health Cash Plan – expenses paid on Optical/Dental/other appointments/treatments

Private Medical Insurance

Life Insurance – 4 times annual salary

Critical illness cover – 1 x lump sum annual salary

Cycle to work Scheme

Continuous development – professional qualifications.

Fantastic working environment