Location: NORTH EAST
Salary: £55,000 - £60,000
Job Type: Permanent
Job ID: 166798
Purpose of the role:
The Propositions Designer will be responsible for the design and development of products for both retail and business banking customers. The role could cover any element of our evolving proposition, which currently includes a range of savings and lending products.
The role holder will be responsible for designing all aspects of the proposition – product design, strategic pricing approach, customer journey/core processes, regulatory/compliance adherence. The role holder will need to ensure customer insight and feedback informs their decisions, alongside wider market dynamics and a core objective to be differentiated / ahead of the market.
Key Performance Indicators:
Product take-up and usage
Customer cross-sales performance
Customer satisfaction / engagement
Customer retention / attrition
Product revenue and balance sheet growth
Audit reports and findings
Not-Taken-Ups and customer journey click-stream analysis
Essential Capabilities/Experience (IQ)
5-7 years’ experience in propositions design, preferably in the financial services industry.
Demonstrable customer research / insight experience
Up-to- Date regulatory knowledge
Experience of designing customer proposition experience
Commercially astute and customer oriented.
Strong influencing and stakeholder management skills
Partial home working
Annual Share Percentage Scheme – performance related
personal development fund
Health Cash Plan – expenses paid on Optical/Dental/other appointments/treatments
Private Medical Insurance
Life Insurance – 4 times annual salary
Critical illness cover – 1 x lump sum annual salary
Cycle to work Scheme
Continuous development – professional qualifications.
Fantastic working environment