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Mortgage Propositions Manager

Location: Newcastle

Salary: £55,000 - £60,000

Job Type: Permanent

Job ID: 166796

Purpose of the Role:

Reporting to the Head of Customer Propositions, the role holder will be responsible for the development and day to day management of the mortgage products. This includes: helping to guide and prioritise proposition design, product roadmaps and strategy; clearly articulating business value and managing financial performance in conjunction with key stakeholders.

The role holder will be a specialist in all aspects of mortgage products and their responsibilities will include product design, pricing, performance management, assessing external changes, market opportunities and customer needs, propositional regulatory/compliance adherence and risk management.

The culture of the business dictates that the approach to product management is highly customer orientated, with an emphasis on transparency, fairness and value.

Key Performance Indicators:

  • Sales performance – customer take-up / intermediary sales

  • Product usage

  • Customer satisfaction / engagement

  • Mix of mortgage customers: new / existing

  • Customer retention / attrition

  • Feedback from customers and brokers

  • Product related complaints and online customer and/or critic reviews.

  • Product revenue and balance sheet growth

  • Audit reports and findings

  • Not-Taken-Ups and customer journey click-stream analysis


Essential Capabilities/Experience (IQ)

  • Minimum 2 years’ experience in mortgage product management within retail banking FS

  • Up-to-Date regulatory knowledge

  • Experience of managing pricing and risk strategies for mortgage products

  • Highly numerate / attention to detail

  • Commercially astute and customer oriented.

  • Influencing and stakeholder management skills

  • Up to date external market knowledge / FS market trends



Partial home working

Annual Share Percentage Scheme – performance related

Company pension

personal development fund

Health Cash Plan – expenses paid on Optical/Dental/other appointments/treatments

Private Medical Insurance

Life Insurance – 4 times annual salary

Critical illness cover – 1 x lump sum annual salary

Cycle to work Scheme

Continuous development – professional qualifications.

Fantastic working environment