Salary: £55,000 - £60,000
Job Type: Permanent
Job ID: 166796
Purpose of the Role:
Reporting to the Head of Customer Propositions, the role holder will be responsible for the development and day to day management of the mortgage products. This includes: helping to guide and prioritise proposition design, product roadmaps and strategy; clearly articulating business value and managing financial performance in conjunction with key stakeholders.
The role holder will be a specialist in all aspects of mortgage products and their responsibilities will include product design, pricing, performance management, assessing external changes, market opportunities and customer needs, propositional regulatory/compliance adherence and risk management.
The culture of the business dictates that the approach to product management is highly customer orientated, with an emphasis on transparency, fairness and value.
Key Performance Indicators:
Sales performance – customer take-up / intermediary sales
Customer satisfaction / engagement
Mix of mortgage customers: new / existing
Customer retention / attrition
Feedback from customers and brokers
Product related complaints and online customer and/or critic reviews.
Product revenue and balance sheet growth
Audit reports and findings
Not-Taken-Ups and customer journey click-stream analysis
Essential Capabilities/Experience (IQ)
Minimum 2 years’ experience in mortgage product management within retail banking FS
Up-to-Date regulatory knowledge
Experience of managing pricing and risk strategies for mortgage products
Highly numerate / attention to detail
Commercially astute and customer oriented.
Influencing and stakeholder management skills
Up to date external market knowledge / FS market trends
Partial home working
Annual Share Percentage Scheme – performance related
personal development fund
Health Cash Plan – expenses paid on Optical/Dental/other appointments/treatments
Private Medical Insurance
Life Insurance – 4 times annual salary
Critical illness cover – 1 x lump sum annual salary
Cycle to work Scheme
Continuous development – professional qualifications.
Fantastic working environment