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The Listening Company
Company Profile
The Listening Company was established in 1998 by a team of visionaries from the worlds of contact centres, marketing and finance. Their driving ambition was to build a business through quality, reliability and creativity, that recognised clients as individual brands with unique needs.
For the last two years The Listening Company has been named Contact Centre of the Year by Marketing Direct, awarded Best Achievement in Customer Service by The Card Awards, Employer of Choice by The Thames Valley Business Magazine and Chat Manager of the Year by LivePerson. So as you can see, this is a great place to work.
Here are some of the clients that The Listening Company works with:
Outbound Sales Consultant - Newcastle
Salary (£): 7.00 Per Hour
Our award winning client are currently enjoying a period of rapid expansion in the UK bringing hundreds of jobs to Newcastle City Centre.
They have experienced significant growth and have a reputation for being a dynamic and innovative employer. My client also works with a wide range of global organisations which results in fantastic opportunities for career progression.
Because of their growth we are looking to recruit a number of dynamic individuals who will hit the ground running and provide outstanding customer service and generate business leads.
Main duties will be calling businesses to collect information. Using this information you will call the decision makers and identify their business needs and buying patterns. This information will then be passed to the business marketing team who will close the sale.
All candidates must be confident on the telephone, be able to handle objectives and ask open questions to explore their business needs.
All applicants must have outstanding communications and interpersonal skills.
1 week of training is provided with a pay rate of £5.80ph
After graduating from training the pay rate will increase to £7.00ph
Staff incentives and bonuses apply
During training, hours of work will be 9.00am - 5.00pm
On completion of training, shifts are Monday - Friday 09.00am -6.00pm, based on a 37.5hr week.
This role is initially temporary with a permanent offer at the end of 8 weeks
For more information about this position contact The Listening Group Team on 0191 260 4401 or e-mail tlc@nrgplc.com.
Customer Service - Newcastle
Salary (£): 6.50 Per Hour
Our award winning client are currently enjoying a period of rapid expansion in the UK bringing hundreds of jobs to Newcastle City Centre, they have experienced significant growth and have a reputation for being an extremely dynamic, and innovative employer. My client also works with a wide range of global organisations, which results in fantastic opportunities for career progression.
Are you motivated, enthusiastic and committed to team building and developing quality standards? If you are please read on…
We are looking for a number of individuals to start work throughout October and November. Full training will be given. However, successful applicants must have a minimum of 3 years experience in a customer service role within a Contact Centre and be fully computer literate and proficient in MS Office.
Duties will include dealing with all customer enquires, supporting the process for customer complaints, cross selling, resolving and rectifying any issues, logging and tracking and be responsible for the problem management of faults experienced by customers.
Hours of work are between 08.30am and 10.30pm Monday – Sunday
All positions are temporary to permanent.
Rate of pay after 2 weeks of training is £6.50phr
All applicants will be credit checked.
To apply for this exciting opportunity please forward you're CV to tlc@nrgplc.com
Please do not apply for this vacancy if you do not have the skills our client is looking for.
For more information about this position contact The Listening Group Team on 0191 260 4401 or e-mail tlc@nrgplc.com.
Inbound Sales Advisor - Newcastle
Salary (£): 6.50 Per Hour
We are looking for a number of individuals to bring energy and a creative flair to the work place. All potential candidates must have excellent communication skills a can do attitude and be resilient.
To perform effectively in this role, you will need to be a pro-active individual with drive, enthusiasm and committed to team building and developing and maintaining quality standards.
The right candidates must have proven sales experience in a contact centre environment, be target driven, have an excellent telephone manner with the ability to deliver first class customer services. All candidates must be confident in retaining customers, promoting packages and up selling.
All candidates must have excellent PC skills
Work patterns will be based on a 37.5hr week
Monday – Sunday 09.30am – 10.30pm
Training will be 6-12 days 09.00-5.00 - pay rate during £5.80per hour
Rate of pay will be £6.50 per hour once training complete, with the potential to earn £7.00phr
To apply for this exciting opportunity please forward your CV to tlc@nrgplc.com
For more information about this position contact The Listening Group Team on 0191 260 4401 or e-mail tlc@nrgplc.com.
Broadband Consultant - Newcastle
Salary (£): 6.50 Per Hour
Would you like to kick start a career within a technical environment?
Look no further…….
Our award winning client are currently enjoying a period of rapid expansion in the UK bringing hundreds of jobs to Newcastle City Centre, they have experienced significant growth and have a reputation for being an extremely dynamic and innovative employer. My client also works with a wide range of global organisations which results in fantastic opportunities for career progression.
We are looking to recruit a number of dynamic individuals who will hit the ground running and provide outstanding customer service working on an exciting broadband campaign within the contact centre.
Main duties will be taking incoming calls from customers who require technical support. You will also be responsible for providing trouble-shooting solutions.
All candidates must have a strong technical awareness and have the ability to identify problems and provide solutions.
All applicants must be customer focused with outstanding communications and interpersonal skills.
3 weeks of training is provided, with a pay rate of £5.80ph
After graduating from training the pay rate will increase to £6.50ph
Staff incentives and bonuses will apply
NVQ'S and training courses are available for those candidates who would like to grow within the business.
During training, hours of work will be 9.00am – 5.00pm
On completion of training,
Shifts are Monday – Sunday between 09.00am and 11.00pm, based on a 37.5hr week.
This role is 8 week temporary then permanent
For more information about this position contact The Listening Group Team on 0191 260 4401 or e-mail tlc@nrgplc.com.
Office Location
The Listening Company
2nd Floor
Office Building 2
St James Gate
Newcastle-upon-Tyne
NE1 4AD
The Listening Company
Arndale House
Market Street
Manchester
M4 3AQ