Operations Manager Breakfast Seminar

On Friday 19th September 2014, Fusion (part of the BGL Group) will host NRG’s Operations Manger Breakfast at their Sunderland HQ.

This is an opportunity to network and enjoy an interactive and enlightening session delivered by CCMA Associate, Ian Tulloch, Senior Programme Director of Destiny Consulting Limited. Ian’s talk will centre on the Use of Behavioural Profiling.

Ian has a wealth of experience spanning 20 years within the contact centre sector and now proudly serves the industry as an Associate of the Call Centre Management Association by sharing his knowledge, revolutionary insight and best practice ideas throughout the industry.

Agenda

8.00 Registration, Breakfast and Networking

8.30 Presentation and Interactive Session

10.00 Close

Date and Location

Hosted by Fusion (part of the BGL Group), Fusion House, St Catherine’s Court, Sunderland Enterprise Park, SR5 3XJ

Friday 19th September 2014

8.00am to 10.00am

Spaces are limited, to book your place contact Julie Mordue:

juliemordue@nrgplc.com

0191 2604407

07595 204138