Call VIP Summer Event

Call VIP will take place on Wednesday 29th June at AXA Insurance, Zetland Buildings, Exchange Square, Middlesbrough.

This NRG event is dedicated to senior professionals in the contact centre industry and offers the opportunity to connect, network and share leading practice ideas with representatives from the North’s leading businesses.

AXA Insurance is part of the AXA Group, a worldwide leader in financial services for over 300 years. Teesside is home to over 450 staff split across two sites and over the past 12 months has seen the introduction of Speech Analytics into their contact centre operation.

The team will discuss the introduction of speech analytics into their sales and retention methodology and the challenges and benefits that have been delivered back to the business. They will also examine lessons learnt as they plan to implement the tools into other areas of the business.

The discussion will be graphically recorded by InkyEllie of Inky Thinking who will capture the event in a colourful piece of art in real time.

Following the seminar delegates will enjoy a tour of AXA’s contact centre operation.

Date: Wednesday 29th June 2016
Time: 10.00am – 12.00pm
Location: AXA Insurance, Zetland Buildings, Exchange Square, Middlesbrough TS1 1DR
Speakers: Helen Richardson, Head of Site – Service & Support, Adam Ingledew, Lead Speech Analyst
Cost: Complimentary, NRG is committed to an integrated approach to professional learning and open this invitation to all contact centre professionals in the region
NB: Please note places are limited and designed for contact centre leaders and therefore we can not accept bookings from suppliers or consultants.

For further information or to secure your place contact Julie Mordue on 07595 204138 or juliemordue@nrgplc.com.