Mills Group
Mills are a national convenience store retailer who have 78 stores throughout the UK, ranging from the North East of England, North West, East Midlands, West Midlands and South Wales. Mills offer a wide range of services to local communities in the form of the services and products that we provide.
Mills are at the heart of communities serving over 400,000 households within 1 mile radius of each store, delivering newspapers and magazines to 26,000 homes, 364 days of the year. This figure places Mills in the top 6 retailers in the UK for home news delivery.
Mills unique selling proposition is having a fantastic combination of both products and services in our stores. Retail sales in our stores this year will be approx £58 million.
In addition cash received from services of £42million with result in total sales exceeding £100 million.
The Mills Group has been such a success due to the people within the business and because of that fact they ensure that all their colleagues enjoy coming to work and get the most out of the job they do, achieving job satisfaction.
Mills are continuously reviewing working practices to ensure all stores and offices have the best working environment to help people develop and achieve – ensuring they follow the Mills Group company values at all times.
Mills Group are a customer facing business and their success is measured in how customers relate to Mills. They measure their success by how many people feel they are a ‘convenient’ business, with currently over 88% of our customers visiting on average 3.7 times a week, and this is growing all the time.
Over the years Mills has grown from strength to strength and developed and changed with the times. Their success is built on the success of the people they employ, and they strive to ensure that they encourage all of their team members to "reach for the stars" and push themselves to achieve their goals and fulfill their potential.
The Group are currently undergoing a period of change, where they are expanding through both organically and acquisitively. This has created a number of opportunities, for exceptionally talented people.
Mission Statement
Through a passion for people and a desire to serve, we strive to be the Number One multiple convenience store operator by exceeding our customers expectations for service and value each and every time.
Principles
- Customers - We believe our first responsibilities are to the customers who visit our stores to purchase products and services.
- Employees - We are responsible to our employees, the men and women who work with us throughout the UK.
- Community - We are responsible to the communities in which we live and work.
- Stakeholders - Provide a return to the stakeholders
Values
- Trust - we tell the truth and have a firm belief in our colleagues. We treat others how we wish to be treated.
- Innovation - We will always look at going to the next level by introducing new methods, ideas and products.
- Teamwork - By working together we will find solutions to all challenges we encounter.
- Personal Development - We are committed to ongoing personal development, to develop us as individuals and to allow us to share the knowledge we gather with others.
- Job Satisfaction - We are committed to creating job satisfaction by instilling a fun, enjoyable and rewarding place of work.
- Brilliant Customer Service - We only provide a brilliant customer service at all times.
- Long term business partnerships - We don't believe in short term wins.